Accounting Sync Error Fixes

Authorization expired

The user who originally connected the integration is no longer on the account.

A current admin must go to Integrations, open the integration settings, and click Re-authorize using active admin credentials.

Customer failing to update due to deletion in accounting

The customer was deleted in accounting, so the sync cannot find the record to update.

The original customer was deleted in the accounting integration. Unlink this customer in Measure under Matches > Customers and re-push to re-create them in accounting.

Customer failing to create due to duplicate in accounting

A customer with the same name already exists in the accounting platform.

If it is the same customer, use Match Customer in the Matches view to link the two records. If it is a different customer, rename the record in accounting so the names no longer conflict, then manually push from Measure.

Customer failing to update due to change happening in accounting

The customer has been updated in the accounting integration, and we have not received the latest updates with our recent change to the customer record in Measure.

Compare the customer details in both systems and make sure the account name and organization match each other's records.

Books are closed when voiding an invoice

The accounting period is closed, and the platform will not accept invoice changes in that period.

Apply a credit note in Measure to zero out the invoice, which will open the books and sync, or reopen the period in accounting and void the invoice in Measure and push, then close the period again.

Accounting product mapping missing

A Measure product has no corresponding item linked in the accounting integration.

Go to Integrations, open your accounting integration, click Settings and map each Measure product to its corresponding item. Prioritize products active on current subscriptions.

Tax rate failure

A tax rate (for example, VAT) exists in Measure but has not been created or mapped in the accounting platform.

Create the tax rate in the accounting platform first, then map it in Measure's integration settings.

Tax calculations not enabled

The accounting platform has tax enabled but Measure does not. It expects tax mappings on every invoice.

Enable tax calculations in your Tax Integration, or disable tax in the accounting platform so both sides match.

No tax rates in accounting

Measure is sending tax data but no tax rates have been set up in accounting.

Create the required tax rates in accounting, then map them in Measure's integration settings under Integrations > Tax Rates.

Duplicate document number

An invoice number in Measure conflicts with an existing invoice or credit number in the accounting platform.

If the invoices are the same, use Match in the Matches view to link them. If they are different invoices, change the document number in accounting so it no longer conflicts, then manually push the invoice from Measure. If there is a credit memo with the same name as the invoice number, change the credit's number and re-push the invoice.

Customer Reference is Missing

The customer affiliated with this invoice is no longer in Measure or the accounting integration.

If the customer doesn't exist in the accounting integration yet, push them from Measure into the accounting integration first.

If the customer is archived in Measure, unarchive them, push the customer to accounting, then push the affiliated invoice.

Duplicate payment

A payment was manually reconciled in the accounting platform, and Measure also pushed a payment when the invoice was marked paid.

Remove the manually entered payment in accounting, then re-push the payment from Measure.

Bank account mapping error

The bank account mapping was changed or set incorrectly after the integration was connected.

Correct the mapping in the accounting integration.

Invoice reference is missing

A credit note is linked to an invoice that was set to Ignored or has not been pushed to the accounting platform. The platform requires the invoice before it can accept a credit note.

Push the affiliated Invoice first. If the Invoice is ignored, ignore the affiliated credit note as well.